Return & Refund Policy

Last updated: August 18, 2026

Thank you for shopping with Nuvora. We want you to be happy with your purchase. If you are not completely satisfied, we’re here to help.

Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it
• Be in its original packaging, where applicable
• Include proof of purchase or your order number

Items that are returned without meeting these requirements may not be eligible for a refund.

How to Request a Return

To request a return, please contact us at aroranadia04@gmail.com with:

• Your order number
• The item(s) you would like to return
• The reason for the return
• Photos, if the item is damaged or defective

We will review your request and provide instructions for returning the item if your return is approved.

Please do not send an item back without contacting us first.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow your payment provider additional time to process and post the refund to your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or another circumstance required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at aroranadia04@gmail.com  as soon as possible, preferably within 7 days of delivery.

Please include your order number and clear photos of the item and packaging. We will work with you to resolve the issue.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or customized products
• Gift cards
• Clearance or final-sale items
• Products that cannot be returned for hygiene or safety reasons, where applicable
• Items that have been used, damaged, or altered after delivery

This list may vary depending on the products sold by Nuvora and applicable consumer protection laws.

Return Shipping

Unless the return is due to receiving a defective, damaged, or incorrect item, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. Nuvora is not responsible for items lost or damaged during return shipping when the customer is responsible for arranging the return.

Exchanges

If you would like to exchange an item, please contact us at aroranadia04@gmail.com. Depending on product availability, we may provide an exchange or another appropriate solution.

Cancellations

If you need to cancel an order, contact us as soon as possible at aroranadia04@gmail.com.

We cannot guarantee that an order can be cancelled once it has been processed or shipped.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Nuvora
Email: aroranadia04@gmail.com
Website: https://nuvora.myshopify.com

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.